銀行英語情景口語對(duì)話：存折掛失(2)

銀行英語情景口語對(duì)話：存折掛失

　　銀行英語情景口語對(duì)話：信用卡掛失

　　A:Hello!Is this Bank of China?

　　B:Yes.This is the Client Service Center of Bank of China.What can I do for you?

　　A:I'm John Smith from America.I have lost my Great Wall International Card.

　　B:Don't worry about it.When did you loss it?

　　A:About an hour ago.

　　B:Do you remember your card number?

　　A:Well,may be 2630,1611,I just remember the last eight digits.

　　B:Do you have a PIN number?

　　A:Yes.It's 575859.

　　B:Where do you live now?

　　A:I live in Yangzhou.

　　B:Do you have any proper credential with you, say, your passport?

　　A:Yes.I have my passport.

　　B:Please tell me the number of your passport.

　　A:CN352467.

　　B:All right.Your account will be cancelled temporarily based on your loss reporting application and identity certificate.You should go to the card issuing institution where you live for loss reporting formally tomorrow and then renew a card.

　　A:Thank you. But I am now in Nanjing on business without any money. What should I do?

　　B:You may go to any business office of Bank of China where you are for an Emergency Assistance Service.

　　A:Thank you very much.

　　B:You are welcome.One 24-hour hotline,95566,brings you in direct contact with our Client Service Center.

　　A:喂!您是中國(guó)銀行嗎?

　　B:是。這里是中國(guó)銀行客戶服務(wù)中心。需要我為您做什么事嗎?

　　A:我是美國(guó)人，名叫約翰·史密斯。我把長(zhǎng)城國(guó)際卡弄丟了。

　　B:別著急。什么時(shí)候丟的?

　　A:大約一個(gè)小時(shí)以前丟的。

　　B:您記得卡號(hào)嗎?

　　A:嗯…可能是2630，1611，我只記得后八位數(shù)字。

　　B:有密碼嗎?

　　A:有的。密碼是575859。

　　B:您現(xiàn)在住哪兒?

　　A:我住在揚(yáng)州。

　　B:您身邊帶著有效身份證件嗎，比如說護(hù)照?

　　A:對(duì)，我?guī)еo(hù)照吶。

　　B:您的護(hù)照號(hào)碼?

　　A:CN352467。

　　B:好的。根據(jù)您的掛失請(qǐng)求，您得賬戶將暫時(shí)被取消。明天您可以到信用卡發(fā)行機(jī)構(gòu)正式申請(qǐng)掛失，然后換新卡。

　　A:謝謝。但我現(xiàn)在出差南京，身無分文。我該怎么辦呢?

　　B:您可以到就近的中國(guó)銀行網(wǎng)點(diǎn)，要求緊急援助服務(wù)。

　　A:非常感謝。

　　B:應(yīng)該的。只要您撥打24小時(shí)熱線電話，95566，客戶服務(wù)中心隨時(shí)為您效勞。

　　2

　　A:Good morning!Is this the Bank Card department of Bank of China?

　　B:Yes.Is there anything I could do for you?

　　A:Well.My Great Wall International Credit card is lost. I want to ask for the Emergency Assistance Service?

　　B:Certainly.Where are you from?

　　A:I am from America,working in Yangzhou now.

　　B:Do you remember your card number?

　　A:Well,may be 2666,1611,I just remember the last eight digits.

　　B:Where do you live now?

　　A:I live in Yangzhou.

　　B:Please tell me the number of your passport.

　　A:CN352467.

　　B:Please fill in this Application Form of Loss Reporting item by item. We will examined it carefully.

　　A:早安!這是中行銀行卡部嗎?

　　B:是啊。需要什么服務(wù)嗎?

　　A:嗯，我的長(zhǎng)城國(guó)際卡丟了，我想請(qǐng)求緊急援助服務(wù)，可以嗎?

　　B:當(dāng)然可以。您是哪國(guó)人?

　　A:我是美國(guó)人，現(xiàn)在揚(yáng)州工作。

　　B:您記得卡號(hào)嗎?

　　A:嗯，可能是2666，1611，我只記得后八位數(shù)字。

　　B:您現(xiàn)在住哪兒?

　　A:我住在揚(yáng)州。

　　B:請(qǐng)把您的護(hù)照號(hào)告訴我。

　　A:CN352467。

　　B:請(qǐng)逐項(xiàng)填寫這份掛失申請(qǐng)表，我們將仔細(xì)核對(duì)。