電話(huà)英語(yǔ)相關(guān)技巧
電話(huà)機(jī)是通過(guò)電信號(hào)雙向傳輸話(huà)音的終端設(shè)備。下面是學(xué)習(xí)啦小編給大家整理的電話(huà)英語(yǔ)相關(guān)技巧，供大家參閱!
電話(huà)英語(yǔ)相關(guān)技巧：英文實(shí)用電話(huà)溝通技巧
剛接聽(tīng)電話(huà)：
(1) 請(qǐng)稍待片刻。
Just a moment, please.
(2) 請(qǐng)別掛斷。我找一位會(huì)說(shuō)英語(yǔ)的人來(lái)。
Hold the line, please. I'll get an English speaker.
(3) 請(qǐng)等一下。我找個(gè)人來(lái)聽(tīng)。
Hold on, please. I'll get someone to the phone.
(4) 很抱歉，我英語(yǔ)說(shuō)得不好。我找位會(huì)講英語(yǔ)的人稍后回電話(huà)給你。請(qǐng)教您的大名及電話(huà)號(hào)碼?
I'm sorry, I don't speak English well. I'll have an English speaker call you back later. May I have your name and telephone number? 各種貨物的英文表述
接電話(huà)的開(kāi)場(chǎng)白<說(shuō)明> 拿起話(huà)筒的時(shí)候，可先用"Hello." "Good morning." "Good afternoon."等問(wèn)候?qū)Ψ?，并?bào)上自己的公司名、部門(mén)名、姓名等，如此可予人態(tài)度親切的感覺(jué)。
(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎?
Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。這里是大安商業(yè)銀行。我能為您效勞嗎?
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先鋒電子。我是吳瑪莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外營(yíng)業(yè)部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。這里是王公館。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是楊文凱，請(qǐng)講。
Wenkai Yang. Speaking.
美國(guó)最最流行的口語(yǔ)大全
問(wèn)對(duì)方要找誰(shuí) 通常對(duì)方都會(huì)主動(dòng)說(shuō)出要找誰(shuí)，但萬(wàn)一對(duì)方說(shuō)不清楚，或是你沒(méi)聽(tīng)懂，想再確認(rèn)的時(shí)候，可以用下面的話(huà)問(wèn)清楚。
(1) 請(qǐng)問(wèn)找哪位?
Who do you want to talk [speak] to?
(2) 您找哪位?
Who would you like to speak with?
(3) 請(qǐng)問(wèn)受話(huà)人的尊姓大名?
The name of the person you are calling, please?
(4) 你要打給哪位?
Who are you calling?
不上這些網(wǎng)怎么作外貿(mào)?
問(wèn)對(duì)方要找誰(shuí)<說(shuō)明> 通常對(duì)方都會(huì)主動(dòng)說(shuō)出要找誰(shuí)，但萬(wàn)一對(duì)方說(shuō)不清楚，或是你沒(méi)聽(tīng)懂，想再確認(rèn)的時(shí)候，可以用下面的話(huà)問(wèn)清楚。
(1) 請(qǐng)問(wèn)找哪位?
Who do you want to talk [speak] to?
(2) 您找哪位?
Who would you like to speak with?
(3) 請(qǐng)問(wèn)受話(huà)人的尊姓大名?
The name of the person you are calling, please?
(4) 你要打給哪位?
Who are you calling?
作紡織不得不看的外貿(mào)英語(yǔ)
請(qǐng)教對(duì)方的大名<說(shuō)明> 接獲老外打來(lái)的電話(huà)，應(yīng)問(wèn)清楚對(duì)方的身分，以便通報(bào)相關(guān)的當(dāng)事人或做進(jìn)一步的處理。
(1) 請(qǐng)問(wèn)是哪位?
Who's calling, please?
(2) 請(qǐng)問(wèn)您哪位?
Who's speaking, please?
(3) 請(qǐng)教大名好嗎?
May I have your name, please?
(4) 請(qǐng)問(wèn)大名好嗎?
May I ask your name?
(5) 請(qǐng)教您的大名。
Your name, please.
(6) 請(qǐng)問(wèn)您是哪位?
May I ask who's calling, please?
(7) 請(qǐng)問(wèn)您是誰(shuí)?
Who is this, please?
(8) 請(qǐng)問(wèn)是誰(shuí)?
Who is that calling?
(9) 請(qǐng)告訴我您是哪位?
Who should I say is calling?
(10) 您是哪一位?
Who(m) am I speaking to?
(11) 要我通報(bào)您是哪位嗎?
Could I tell him who's calling?
(12) 請(qǐng)問(wèn)您是何人?
Who's that speaking, please?
(13) 請(qǐng)問(wèn)是哪位打來(lái)的?
Who's this calling, please?
最常用的英語(yǔ)口頭禪
不明了對(duì)方所言時(shí)<說(shuō)明> 聽(tīng)不懂對(duì)方的話(huà)卻硬撐下去，并非明智之舉，不如坦白請(qǐng)對(duì)方更簡(jiǎn)單明確的說(shuō)明清楚。
(1) 能說(shuō)得明確一點(diǎn)嗎?
Could you put that in more specific terms?
(2) 我無(wú)法確定你的意思。
I'm not sure what you mean.
(3) 很抱歉。我沒(méi)聽(tīng)懂你的話(huà)。
I'm sorry. I couldn't follow you.
(4) 你講得太快了。我跟不上。
You're talking too fast. I can't keep up.
(5) 請(qǐng)你再多解釋一下好嗎?
Will you explain a little bit more?
(6) 你能說(shuō)得簡(jiǎn)單一點(diǎn)嗎?
Could you put that more simply?
(7) 恐怕我沒(méi)聽(tīng)懂。能請(qǐng)你再說(shuō)一遍嗎?
I'm afraid I didn't understand that. Could you say that again, please?
(8) 對(duì)不起，我沒(méi)聽(tīng)到，請(qǐng)你再說(shuō)一遍好嗎?
Excuse me, but I didn't hear that, would you mind repeating it, please?
(9) 抱歉，我沒(méi)聽(tīng)懂，請(qǐng)您拼一下好嗎?
Sorry, but I didn't catch that, would you mind spelling it, please?
各種附和、質(zhì)疑、同意、否定的用語(yǔ)<說(shuō)明> 通話(huà)當(dāng)中需借助各種或表附和，或表驚訝，或表欣喜，或表婉惜，或表疑問(wèn)，或表否定的短語(yǔ)，以利談話(huà)的順利推展。
<1>表驚訝
(1) 真的呀?
Really?
(2) 什么?
What?
(3) 別開(kāi)玩笑!
You're kidding!
<2>表欣喜
(1) 好極了!
Great!
(2) 太棒了!
Fantastic!
(3) 棒極了!
Terrific!
(4) 哇!
Wow!
<3>表婉惜
(1) 真糟糕。
That's too bad.
(2) 真可惜!
What a shame!
(3) 聽(tīng)到這樣我很難過(guò)。
I'm sorry to hear that.
(4) 喔，原來(lái)如此。
Oh, I see.
<5>表同意
(1) 沒(méi)錯(cuò)。
Right.
(2) 正是。
Exactly.
(3) 是的，一點(diǎn)也沒(méi)錯(cuò)。
I'll say.
(4) 你說(shuō)得對(duì)極了。
You can say that again.
(5) 好的。
OK.
<6>表不同意
(1) 我可不以為然。
I don't think so.
(2) 不成!
No way!
(3) 不!
No.
(4) 喔，得了吧!
Oh, come on!
(5) 事實(shí)上不然。
Not really.
實(shí)用銷(xiāo)售用語(yǔ)大全(2)
通話(huà)將畢時(shí)的結(jié)尾語(yǔ)<說(shuō)明> 通話(huà)接近尾聲，經(jīng)常要來(lái)上幾句客套話(huà)，以作為道別的前奏曲。請(qǐng)靈活應(yīng)用下列各句，免得該收?qǐng)鰰r(shí)卻不知如何下手。
(1) 謝謝你來(lái)電。
Thank you for calling.
(2) 感謝你打給我。
It was kind of you to call me.
(3) 很高興跟你談話(huà)。
Nice talking to you.
(4) 讓我們盡快聚聚。
Let's get together soon.
(5) 我該掛電話(huà)了。
I'd better get off the phone.
(6) 請(qǐng)隨時(shí)再打電話(huà)給我。
Call me again any time.
(7) 有空請(qǐng)?jiān)俅螂娫?huà)來(lái)。
Call again when you've got time.
(8) 請(qǐng)代我問(wèn)候珍妮。
My best wishes to Jane.
(9) 請(qǐng)一定要再來(lái)電話(huà)喔。
Please do call again.
(10) 我隨時(shí)高興接到你的電話(huà)。
I'm always glad to hear from you.
(11) 想聊的時(shí)候請(qǐng)隨時(shí)來(lái)電。
Call again anytime you feel like talking.
(12) 謝謝你回我電話(huà)，再見(jiàn)。
Thanks for returning my call, good-bye.
(13) 讓我們保持聯(lián)絡(luò)，再見(jiàn)。
Let's keep in touch, good-bye.
(14) 那么下周二見(jiàn)。
See you next Tuesday, then.
結(jié)束對(duì)話(huà)：
1. I've really got to go, I'll get back to you when I get the office.
我真的得走了，我進(jìn)辦公室再打給你。
2. Sorry, I must end the conversation. There's someone on the other line.
抱歉，我不能再說(shuō)了。有人在另一在線(xiàn)。
3. Sorry, I've got to hang up. My wife's waiting for me.
抱歉，我得掛電話(huà)了。我老婆在等我。
4. I think I'd better let you go. I'll talk to you later. 我想我應(yīng)該讓你去忙了，我晚點(diǎn)再打給你。
5. I have to get back to work. I'll call you later tonight.
我要回去工作了。我今晚再打給你。
6. Shall we continue this later? I've got a call waiting. 我們可不可以晚一點(diǎn)再繼續(xù)談?我有插播。
7. It's kind of late. Why don't we talk about it tomorrow? 有點(diǎn)晚了。我們何不明天再談呢?
8. I've got to meet a client right now. Can we talk later? 我現(xiàn)在要去見(jiàn)一個(gè)客戶(hù)。我們可以晚一點(diǎn)再談嗎?
9. I won't keep you any longer.
我不耽誤你時(shí)間了。
10. Sorry, it's getting late. Can you call again tomorrow morning?
抱歉，時(shí)候不早了。你可不可以明天早上再打來(lái)?
電話(huà)英語(yǔ)相關(guān)技巧：外貿(mào)英語(yǔ)電話(huà)技巧
情況一：打電話(huà)的人找的是你自己
Is Daisy there? (Daisy 在嗎?)
This is she. 我就是。 (注： 男的用 This is he.)
Youre speaking/talking to her. 你正在跟她說(shuō)話(huà)。(注：男的用You‘re speaking/talking to him.)
This is Daisy. 我就是 Daisy.
Thats me. 我就是。
情況二：打電話(huà)的人要找的人不在
May I speak to Mr. Gates? (請(qǐng)問(wèn) Gates 先生在嗎?)
Hes not here right now. 他現(xiàn)在不在這里。
Hes out. 他出去了。
Hes in a meeting right now. 他現(xiàn)在正在開(kāi)會(huì)。
Youve just missed him. 你剛好錯(cuò)過(guò)他了。
Hes just stepped out. 他剛好出去了。
情況三：打電話(huà)的人要找的人不在， 問(wèn)對(duì)方是否要留言
Can I talk to Mark? (我可以跟 Mark 講話(huà)嗎?)
Hes out on his lunch break right now. Would you like to leave a message?
他出去吃午飯了， 你要留言嗎?
Hes not available right now. Can I take a message?
他不在， 我可以幫你傳話(huà)嗎?
情況四：打電話(huà)的人問(wèn)他要找的人何時(shí)回來(lái)
Do you know when he will be back?
你知道他什么時(shí)候會(huì)回來(lái)嗎?
Im sorry. I dont know.
抱歉， 我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes.
他應(yīng)該二十分鐘內(nèi)會(huì)回來(lái)。
情況五：打電話(huà)的人問(wèn)他要找的人在哪里
Do you have any idea where he is?
你知道他在哪里嗎?
Sorry. I dont know. 抱歉， 我不知道。
Hes at work right now. Do you want his phone number?
他現(xiàn)在在上班。你要不要他的電話(huà)號(hào)碼?
情況六：打電話(huà)的人要找的人不在， 愿意接受對(duì)方的留言
Can I leave a message? 我可以留個(gè)話(huà)?
Yes. Go ahead, please. 可以， 請(qǐng)繼續(xù)。
Of course. Hold on for just a second so I can grab a pen and paper.
當(dāng)然， 稍等一下讓我拿個(gè)紙筆。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
當(dāng)然， 如果你可以等我一下下， 讓我找張紙寫(xiě)下來(lái)。
情況七：接受對(duì)方留言時(shí)聽(tīng)不清楚， 希望對(duì)方重復(fù)
When he comes back, can you have him call me at (206) 5551212?
他回來(lái)后， 能不能讓他打 (206) 5551212 這個(gè)號(hào)碼給我?
Can you repeat again, please? 能不能請(qǐng)你再重復(fù)一次?
(Say) Again, please? 再說(shuō)一次好嗎?
Pardon? 抱歉。(請(qǐng)?jiān)僬f(shuō)一次)
Come again, please? 再說(shuō)一次好嗎?
Im sorry? 抱歉。(請(qǐng)?jiān)僬f(shuō)一次)
情況八：對(duì)方希望留話(huà)， 怕聽(tīng)錯(cuò)了， 不想接受對(duì)方的留言
May I leave a message? 我能否留個(gè)話(huà)?
You know what? My English is not that great, and I dont want to miss anything. Would you mind calling back later? Im sorry.
你知道嗎? 我的英文不是非常好， 我不想聽(tīng)錯(cuò)話(huà)。你介意稍后再打來(lái)嗎? 我很抱歉。 If you dont mind, could you please call back and leave a message on the answering machine? My English is not very good.
如果你不介意的話(huà)， 能否請(qǐng)你再打一次， 然后在錄音機(jī)上留言? 我的英文不是很好。
情況九：打電話(huà)的人要找的人是別人， 請(qǐng)對(duì)方稍等
Is Brandon there? Brandon 在嗎?
Yes, he is. One moment, please. 他在。請(qǐng)稍等。
Hold, please. 請(qǐng)稍等。
Hold on, please. 請(qǐng)稍等。
Let me see if hes here. Hang on. O.K.?
我看看他在不在。等一下， 好嗎?
情況十：對(duì)方打錯(cuò)電話(huà)
Can I speak to Alexander Walker?
我可以和 Alexander Walker 說(shuō)話(huà)嗎?
Alexander Walker? Im sorry, but theres nobody here by this name. Alexander Walker?
抱歉， 這里沒(méi)這個(gè)人。
Im sorry. Im afraid youve got the wrong number.
抱歉， 恐怕你打錯(cuò)電話(huà)了。
What number did you dial? 你打幾號(hào)?
情況十一：跟對(duì)方要求跟(打電話(huà)的人)剛剛已經(jīng)通過(guò)話(huà)的人再講話(huà)
Can you put Daisy back on? I forgot to tell her something.
你能否請(qǐng)Daisy再來(lái)聽(tīng)電話(huà)呢? 我忘了跟她講一件事。
Sure. Ill go get her. 當(dāng)然! 我這就去叫她。
情況十二：電話(huà)沒(méi)人接(或錄音機(jī))
旁人/你 (接電話(huà)的人)
Is he there? 他在嗎?
No one is there. 沒(méi)人在。
Nobody answered. 沒(méi)人接。
No. I got the answering machine. 沒(méi)有! 是錄音機(jī)。
情況十三：電話(huà)打不通
Did it go through? (電話(huà))打通了嗎?
The line was busy. 電話(huà)忙線(xiàn)。
I got the busy signals…… 電話(huà)忙線(xiàn)。
情況：十四：(因自己忙等原因)請(qǐng)別人去接電話(huà)
Paul, can you answer the phone? Im busy. Paul，
你能不能去接電話(huà)? 我在忙。
Can you get it, Paul? My hands are tied. Paul.
你能不能去接電話(huà)? 我現(xiàn)在不能接。
Yes, dear. 是的， 親愛(ài)的。
情況十五：接到無(wú)人電話(huà)(就是打來(lái)了卻不說(shuō)話(huà)的那種)
旁人/你 (接電話(huà)的人)
Who called? 誰(shuí)打來(lái)的?
No one. He hung up on me. 沒(méi)人。他把電話(huà)掛了。
Wrong number, I guess. He hung up without saying a word.
打錯(cuò)了， 我想。他一句話(huà)也沒(méi)說(shuō)就把電話(huà)掛了。
這一篇的「電話(huà)對(duì)答篇」 整理了幾個(gè)錄音機(jī)留言的參考范例。所有的例子都可以按自己的需要混合著用。
16、范例一
嗨!我是Abby.我現(xiàn)在不在家。請(qǐng)留言。 Hi! This is Abby. Im not home right now. Please leave a message.
17、范例二
嗨!這里是555-5555.我們現(xiàn)在不在。請(qǐng)留言。謝謝! Hi! This is 555-5555. Were not here. Please leave your message. Thank you.
18、范例三
嗨!我是Brenda.我現(xiàn)不能接電話(huà)。請(qǐng)你留言。我會(huì)盡快回你的電話(huà)。 Hi! This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible.