基本電話英語(yǔ)口語(yǔ)大全
基本電話英語(yǔ)口語(yǔ)大全
英語(yǔ)是世界上普遍使用的語(yǔ)言,許多國(guó)家都在強(qiáng)化和改革基礎(chǔ)教育階段的英語(yǔ)教學(xué),英語(yǔ)教學(xué)得到了極大的重視,尤其是初中英語(yǔ)口語(yǔ)教學(xué)也越來(lái)越受到關(guān)注。小編精心收集了基本電話英語(yǔ)口語(yǔ)，供大家欣賞學(xué)習(xí)!
基本電話英語(yǔ)口語(yǔ)1
1.接電話必備第一句：自報(bào)家門
經(jīng)典表達(dá)：
Hello, ABC Company. This is XXX. How may I help you?
您好，ABC公司，我是XXX。有什么可以幫您嗎?
舉一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接電話必備第二句：Ta不在，請(qǐng)稍等片刻。
經(jīng)典表達(dá)：
XXX is not available at the moment. Could you hold for a few minutes please?
XXX現(xiàn)在無(wú)法接聽您的電話，您能稍等片刻嗎?
舉一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接電話必備第三句：我為您轉(zhuǎn)接。
經(jīng)典表達(dá)：
I’ll transfer your call to XXX.
我將為您轉(zhuǎn)接到XXX.
舉一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接電話必備第四句：稍后再打給您。
經(jīng)典表達(dá)：
Would you leave your name and number and I can call you back?
您能留下您的姓名和電話嗎?我稍后再打給您?
舉一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number。
5.接電話必備第五句：您需要留個(gè)口信嗎?
經(jīng)典表達(dá)：
May I take a message for you?
我能為您留個(gè)口信嗎?
舉一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言內(nèi)容一般要包括以下幾個(gè)方面。(1)致電人姓名，(2)致電人公司名稱，(3)致電人電話號(hào)碼/分機(jī)號(hào)，(4)留言的日期和時(shí)間，(5)收到留言后需要做出的回應(yīng)(回?fù)茈娫掃€是等候致電人第二次打入)，(6)留言記錄者簽名(以防收到留言的人有任何不明白的地方可以再溝通確認(rèn))。
6.接電話必備第六句：您能再重復(fù)一遍嗎?
經(jīng)典表達(dá)：
Would you repeat that please?
請(qǐng)您再重復(fù)一次好嗎?
舉一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
基本電話英語(yǔ)口語(yǔ)2
請(qǐng)對(duì)方稍候的用語(yǔ)
(1) 請(qǐng)稍待片刻。 Just a moment, please.
(2) 請(qǐng)等一下。 Just a minute, please.
(3) 請(qǐng)稍等。 Hold on a minute, please.
(4) 請(qǐng)不要掛斷好嗎? Would you hold the line, please?
(5) 請(qǐng)等一下好嗎? Would you wait a mimute, please?
(6) 請(qǐng)等片刻。 Please wait one moment.
(7) 請(qǐng)稍待。 One moment, please.
(8) 請(qǐng)不要掛電話。 Please hold the line.
(9) 請(qǐng)不要掛斷。 Don’t hang up, please.
第三部分、請(qǐng)對(duì)方再撥電話( 受話人因故無(wú)法接聽電話時(shí)，可請(qǐng)對(duì)方在某個(gè)時(shí)間再打來(lái))
(1) 您可以晚一點(diǎn)再打來(lái)嗎? Would you mind calling again later?
(2) 您能三十分鐘后再打來(lái)嗎? Could you call back in thirty minutes?
(3) 您能三點(diǎn)以后再打來(lái)嗎? Could you call again after three?
(4) 您可以三點(diǎn)左右再打來(lái)嗎? Would you mind calling back around three?
(5) 請(qǐng)兩點(diǎn)左右再打來(lái)。 Please call back around two o’clock.
基本電話英語(yǔ)口語(yǔ)3
轉(zhuǎn)接來(lái)電用語(yǔ)
(1) 我看看他在不在。 I’ll see if he’s in.
(2) 我?guī)湍憬舆^(guò)去。 I’ll connect you.
(3) 我?guī)湍憬咏o王先生。 I’ll connect you with Mr. Wang.
(4) 我把電話轉(zhuǎn)給黃先生。 I’ll transfer this call to Mr. Huang.
(5) 我替你接到出口部。 I’ll connect you with the Export Department.
(6) 我?guī)湍憬咏o李小姐。 I’ll put you through to Miss Li.
(7) 我把你的電話轉(zhuǎn)給魏先生。 I’ll transfer your call to Mr. Wei.
(8) 我把你的電話轉(zhuǎn)給負(fù)責(zé)的人。 I’ll transfer your call to the person in charge.
(9) 我把你的電話轉(zhuǎn)給林先生。 I’ll switch your call to Mr. Lin.
(10) 我找某位銷售人員來(lái)聽。 I’ll get you someone in sales.
(11) 我請(qǐng)她來(lái)聽。 I’ll get her.
(12) 我去找他來(lái)。 I’ll fetch him up.
(13) 我去看看他在不在他的辦公室內(nèi)。 I’ll just find out if he’s in his office.
(14) 我替你接。 I’ll put you through.
(15) 我替你接這個(gè)號(hào)碼。 I’ll get the number for you.
(16) 我替你接總機(jī)。 I’ll get the switch board for you.
(17) 我?guī)湍戕D(zhuǎn)過(guò)去。 I’ll switch you over.
(18) 我來(lái)看看能不能替您重接。 I’ll see if I can connect you again.
(19) 你的電話接通時(shí)我們會(huì)打給您。 We’ll call you when your call is ready to go through.
(20) 對(duì)不起這個(gè)號(hào)碼正在講話中。 I’m sorry the number’s engaged.
(21) 這支電話正在講話中。 The line is busy.
(22) 先生，這支電話在講話中。 The line is engaged, sir.
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